Digital account recovery

If you’re reading this, you might have lost access to your digital asset. Take a deep breath, we’re here to help.

When recovering a digital account, it’s important to move quickly before the situation gets worse and to follow the correct process to avoid being permanently locked out. The quicker you take action, the higher the chance that you’ll be able to get your account back.

That’s why we keep our solution streamlined and simple: if we can’t get it back, you don’t pay.

When we can help

We’re happy to tackle any situation but here are a few key examples:

• Security – Hacked assets or hacked admin accounts that have control
• Policy violations – Restricted or banned
• Administrative – Employee changes or other causes of orphaned assets
• Technical – Platform bugs or user errors such as mistaken deletions

Types of accounts we recover

Is the account you need to recover not on this list? Get in contact and we’ll let you know if we can help.